Returns, Refunds, Cancellation & Exchange Policy
Any cancellation, return or exchange is governed by GreenSutra as mentioned in this policy (“Shipping & Returns”). Unfortunately, currently we do not entertain any claims of returns or exchange.
An order once placed cannot be cancelled. However, you may contact us on the store contact details for cancellation requests. Cancellation in such cases will be done at our sole discretion.
If approved, then the refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 15 days.
In case of any delays or assistance, please contact us.
Shipping & Delivery Policy
Any shipping and delivery matters are governed by GreenSutra and is covered in this policy. (“Shipping & Returns”)
1. Delivery charges
You will be shown the delivery charges due for each order prior to making a payment. We work with logistics providers to provide you with the best possible rates, where applicable.
2. Dispatch time
Please allow 2-5 working days post your placement of order for the shipment to be dispatched.
3. Delivery time
The delivery time is approximately 5-7 working days for domestic shipments from the date of shipment within India. Deliveries will be made to the address provided by you at the time of the order.